Incorrect Sizes: If you find you have ordered an incorrect size, just contact me within 14 days of receiving your order and we’ll exchange it. Easy peasy. Only unworn, unwashed garments are exchangeable.
Unless specified in the listing, we keep a good stock on hand so most items ship within 12-24 hours. If you need your order by a certain date, please use the contact form, or email firstname.lastname@example.org and we’ll do our best to accommodate you. Once your order ships you’ll receive a tracking number in your email. We ship via either USPS First Class or USPS Priority. In most cases, first class packages are delivered in 3-7 business days (continental US) and priority are delivered in 2-3 days (continental US). Due to the Covid-19 pandemic some shipments are experiencing delays and shipping times are not guaranteed.
FOR WHOLESALE SHIPPING INFORMATION CLICK HERE
We try to check each garment before it ships, but occasionally there can be flaws in the printing or the garments themselves that we miss. Other times, we just plain mess up and ship the wrong color or size. If you find a problem, please use the contact form or email email@example.com about a getting a replacement and we’ll take care of it right away! We want you to LOVE your purchase!
The best way to determine your size is to measure a shirt you already own and love, then compare them to my size charts here: SIZE CHARTS
If you need to cancel your order, use the contact page to reach out to us as soon as possible. We often process orders the same day. If we haven’t started processing your order yet, you’ll be able to cancel for a full refund. If the order has been started, you may incur a 25% restocking fee. If the order has shipped it cannot be cancelled.
Depends. If you ordered 3 or more apparel items they’ll be shipped via USPS Priority shipping. If you ordered 1 – 2 apparel items they’ll be shipped via USPS First Class. If you’re in a hurry you may want to upgrade.
Absolutely! But please keep in mind that orders shipped to other countries may be subject to additional VAT, duties, or other import taxes. Suzy Swede is not responsible for additional charges that may occur once the package arrives to your country.
Package tracking beyond US is not always available.
Buyers are responsible for any additional costs such as duties, taxes, and customs clearance fees. Check with your local customs office for more information.
Don’t see your country as an available shipping destination? Send us a request here.
Sometimes! We occasionally run “double-dip” sale coupons where you can use more than one code. To get the best discounts, be sure to join the VIP club.
Coupons are not eligible on wholesale orders.
Turn shirt inside out and wash on delicate or gentle cycle in cold water. Hang to dry or use the lowest heat setting possible. Do not use liquid fabric softener or bleach of any kind.
NOTE: Designs with heavy ink coverage will soften and crack over time, lending to the vintage look and feel. We meant for that to happen.
Why does it happen? Our designs are printed with a screen printed ink process in which the ink basically sits on the surface of the material. The ink is not embedded into the material or coloring the material itself. As garments are worn and stretched, the ink will begin to crack slightly on the surface.
Still have a question or need some help?